Technically, once a reviewer has submitted their review, the system does not allow an admin to return that review for edits. Normally, if a reviewer realizes that they made an error or want to make changes, they will contact the admin, who can edit the review by proxy


However, there is a solution that you can use if you absolutely need to have the reviewer make the edits on their own, which will re-open their existing review with their feedback/data and allow them to edit it and re-submit.


This method has some limitations, so be sure to read this entire article before you decide to try it:

  • Download the Raw Review Data report and/or copy and paste the existing review information into a Word document in order to ensure that you have a copy of the original review information.. 
  • Delete the review assignment
  • Re-assign it to the same reviewer
  • The reviewer will get another review request right away if it is a first-step review.
  • Regardless of which step the review is for, the reviewer will now see the assignment in their Reviews tab
    • They can click on the assignment, and they should see all of the original information, including any rating(s) they selected. 
    • They can make changes and re-submit the review.


Important: We can't guarantee that no information will ever be lost during this process. That's why it is important to copy and paste the original information into a document first. Comments to the Administrator, in particular, could be lost during the delete and re-assign process.


Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.