If Single Sign-On (SSO) is enabled for your site, it is important that the correct email address is used for review assignments in the system. If another email alias is used, reviewers will not be able to see their reviews when they log in. Here's how administrators can identify the correct SSO account:


If the User Has Logged In Before


1. Go to the Admin tab > Manage Users section. 

2. Search for the user. There may be multiple accounts for the user. 

3. Click the name of the user to view their profile page.

4. Click Edit This User button on right side.

5. Scroll to where email address is listed. Hover over the email address. If that field can't be edited and you see the universal "no" symbol (red circle with a line through it), that is the correct email address. 

6. If you can edit the email address, it is unlikely that this is the SSO account. Return to the Manage Users list to see if another account exists for the user.

7. If there are multiple accounts for a user, contact support@inforeadycorp.com to merge the accounts into the correct SSO account.


If the User Hasn't Logged In Yet


1. Instruct the user log in to InfoReady via the blue button with their SSO credentials.

2. They should click their name in the upper right corner (next to "Hello"), and see what email address is listed on their profile page.

3. That is the email address that should be used for review assignments in the system. 


User Profile, with email address field highlighted.


Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.