By default, emails sent from the system will come from support@inforeadyreview.com with the sender's name. These notifications also include the reply-to email address of the contact person, which varies based on the message. The generic email address is used so that your institution's network firewall does not flag InfoReady email's as spam, which would occur with much more frequency if we spoofed your email address as the sender.
If you would like to replace support@inforeadyreview.com in email notifications with the sender's email address (or another dedicated account), please contact your Account Manager or submit a support ticket. This feature is included the Platinum license or can added individually for an additional fee. Enabling the feature requires collaboration between the InfoReady development team and your IT team.
Below is more information regarding this topic:
Structure of Email Header
- From: Sender's First Name Last Name <support@inforeadyreview.com>
- Reply-to: First Name Last Name <email address in the sender's user profile>
- To: Recipient's First name and Last Name <email address in the recipient's user profile or email address entered>
Senders for Different System Emails
- Account confirmation messages: Come from the email designated in the footer
- Review Requests Digest Email: Comes from the email designated in the footer
- Opportunity/competition-specific: Come from the owner of the opportunity/competition, who is the administrator that initially clicks Create and is listed first on the Details page.
- Examples: Review assignments to reviewers, award or reject notices to applicants, progress report reminders to awardees
- Note: This can be changed in the Manage Application Process Emails section of the Admin tab > Configure Platform section.
- Reference Letter Requests: Come from the applicant.
- For a full list of email notifications, visit this article.
Example Outlook Email
Example Google Email
Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.