If an administrator notices more than one account exists for a user in the Manage Users section, they should not edit or delete either of the accounts.

Instead, first contact the InfoReady Support Team by submitting a ticket with the name and email address(es) of the user. 

We will work with you to identify the appropriate next steps, which could include:

• Keeping both accounts active for different purposes
• InfoReady Support deleting one of the accounts
• InfoReady Support merging the accounts

Note: The course of action will often depend on which email address is associated with the user's Single Sign-On credentials. 

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.