If an administrator thinks a certain notification did not get sent properly from the system, or if an applicant or reviewer says they didn't receive an email, here are things to check:

• What email address(es) should have received the message? Could the message be in a different inbox?
• Does the notification appear in the administrator's Messages tab? (Note: Not all notifications appear here, but it can be helpful to crosscheck).
• Has the intended recipient checked their junk/spam folder for the email?

If none of the above help locate the message, contact the InfoReady Support Team at support@inforeadycorp.com with the following information:

• What type of notification was it? (e.g., New account confirmation, review request, award notification, etc.)
• Expected date that the notification should have been received
• Link(s) to opportunity, opportunities or application(s)
• Email address(es) of intended recipients (Note: If the email was supposed to be sent to a large list number of recipients, sharing a few email addresses will suffice.)
• Was there a file attached to the notification? If so, how large was the file?

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.