The easiest way to make sure an administrator receives a copy of each reject notification (via email) is to check the appropriate boxes on the Notifications page.


However, if an administrator needs to re-generate this notification, they can follow the steps below:

  • Navigate to the rejected application from the Manage tab > Data Grid > application title.

            1. Click Withdraw Rejection.

            2. Un-check the "Send a Message" box. 

                (This way, the applicant won't get a notification about the rejection being withdrawn and be confused).

            3. Click Withdraw Rejection.

            4. Click the Reject button on the right side.

            5. Add any relevant email addresses to the Cc/Bcc link by the subject line and/or an attachment if needed.

            6. Click Send Rejection Email.

            7. A box will come up asking if you are sure you want to formally reject this application, click Yes.


Note: The rejected applicant will get another email when using this process, so the administrator may want to change the subject line or body of the email to clarify why the notification was sent again.


Withdraw Rejection button with red number 1 next to it

Withdraw rejection modal

Application screen with Reject button outlined in red

Sample rejection email

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.