If you're seeing a blank (i.e., white) page when trying to access InfoReady, please check the following:

Are you using a recommended browser and device?

• InfoReady runs best on the latest supported versions of Chrome, Firefox, and Safari browsers. It does not run optimally on Microsoft Edge or Internet Explorer.
• The site should be accessed via a desktop or laptop computer. It is not compatible with mobile devices or tablets. 
• Both Windows and Mac operating systems are compatible.

Are you logging in with Single Sign-On (i.e., the blue button on the login page)? 

• If you get a blank page after entering your institutional (i.e., SSO) credentials, this usually means that your organization's SSO is not sending us the correct authentication information.
• Unfortunately, we cannot do anything about that from our end, so you will need to contact your IT department to let them know.
• However, in most cases, you can log into the site without SSO if you need to get in quickly. Here's how.

Are your computer's time and date settings correct?

• Check to make sure your time and date settings for your computer are set to automatically update (This is usually the default setting). 
• If you have manually set your computer to be a different time than your current time zone, InfoReady will not load.

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.