InfoReady will be migrating our hosting provider in May 2023. This is part of our efforts to continually improve security and reliability. 

Q: Why is this migration necessary? 

A: To accommodate continuous improvements and increased product adoption. Our current hosting provider is unable to provide infrastructure that meets our expectations when it comes to performance, reliability, security, and support. These are our commitments to you. The move to AWS (Amazon Web Services) will ensure that we are leveraging best-in-class infrastructure to support your use of InfoReady. 

Q: When will the migration occur? 

A: We plan to begin the migration at 12:01 AM EST, Saturday, May 20th. We expect it to be completed by 11:59 PM EST, Sunday, May 21th (up to 48 hours). All InfoReady sites will be unavailable to all users during this time. InfoReady will contact administrators via email when the migration is complete.

While we are making every effort to ensure a seamless migration, should any technical issues arise during this migration window we may need to halt the migration. In this case, we are targeting Saturday, June 17th through Sunday, 18th as an alternative migration window and well provide clear and definitive communication about the rescheduled migration date.

Q: I have competitions with deadlines around or during the migration. What action do I need to take? 

A: Edit existing deadlines as soon as possible, and plan accordingly for ones launched in future. No competitions should be given deadlines of Friday, May 19th through Monday, May 22nd. 

Q: I have competitions that I need to launch or schedule to launch immediately before or during the migration. Do I need to take action? 

A: Yes. We recommend that any new competitions that need to be launched before the migration window be launched prior to Saturday, May 20th, but no later than Thursday, May 18th, if possible. Otherwise, you should wait until you receive communication from InfoReady that the migration is complete before launching new competitions.

As you plan for new competitions, also take into consideration the possibility of the alternative migration date (i.e., June 16th through June 18th). 

Q: What will people see on screen if they try to go to an InfoReady site?

A: Anyone visiting an InfoReady page (aside from www.inforeadycorp.com) during the migration window will arrive a white page with a maintenance message. Users will not be able view, access, or take any actions on their InfoReady sites. The maintenance message will include links to the support portal and this FAQ article.

Note: InfoReady will be monitoring all competition launch dates and deadlines prior to the migration and connecting directly with administrators whose competitions may be impacted by the migration given the configured launch dates and deadlines.

Q: Do I need to worry about my data in InfoReady? 

A: No. Your data is backed up daily. We will run a complete backup prior to the migration.  

Q: We use single sign-on on our InfoReady site. Do you expect any impact to our SSO? 

A: We do not anticipate any impact to existing SSO configurations. Post-migration, any SSO issues should be reported to InfoReady Support immediately. 

Q: We have email spoofing configured with InfoReady. Do you expect any impact to this feature? 

A: We are not making any changes to the way InfoReady handles email. As such, we do not expect any impact to emails sent by InfoReady or email spoofing. 

Q: I have an inbound or outbound data feed with InfoReady. Will my feed(s) be impacted?  

A: Yes. In the coming weeks, we will be communicating to clients with data feeds directly. We will be changing the way our data feeds work, moving away from dedicated IP addresses for our SFTP to a DNS name. We will provide the DNS names to client IT contacts directly, and they will need to make changes to their SFTP configuration. By making this change during the migration, this will ensure that we do not have to request that clients make changes in the future. 

Q: What should I do if I notice an issue post-migration? 

A: If you experience an issue or even suspect that there may be an issue, please do not hesitate to contact InfoReady Support directly at support@inforeadycorp.com, (734) 929-0010, ext. 256.