The primary purpose of a Reference Letter Writer or Recommender is to submit a letter of recommendation or support on behalf of the applicant. Here, we cover the most common questions Reference Letter Writers need assistance within InfoReady.   

1. Do I need to create an account?

• The applicant initiates the request; you should have an email from InfoReady with a unique link to upload your reference letter. There is no need to create an account. 

2. What if I did not receive the link to upload the reference letter?

• Please check your spam and junk folders.  You should have an email from InfoReady with a unique link to upload your reference letter. If you did not receive an email, please submit a ticket for assistance.

3. What if I submitted the wrong reference letter?

• If you submitted the wrong reference letter, please contact the administrator of the opportunity for assistance. You can submit a ticket to the InfoReady Support team, we will reach out to the administrator on your behalf but need their permission to exchange the letter. 

4. What if I am unable to be a letter writer for an applicant and need to be removed?

• Please contact the applicant and opportunity administrator. They will be able to make the updates to remove you as the letter writer and assign a different person.

5. May someone else, such as a department administrator or graduate assistant, upload the reference letter on my behalf?

• Yes, another person may upload the reference letter on your behalf. The only thing you need to do is forward the request to the person that will be uploading the letter.

6. What if I miss the deadline to provide the letter?

• When accessing the link, there will be an error message that you have missed the deadline. The system will not allow you to upload the letter. Please contact the opportunity administrator to discuss whether they will accept the letter or extend the deadline. InfoReady Support does not have the authority to accept the letter or change the deadline.

7. Can the applicant see my reference letter?

• It depends on the settings selected by the administrator managing the opportunity. The default setting is to make reference letters confidential and prevent applicants from seeing them, though the administrator can change the default setting.

8. Which file types are allowed?

• The system accepts most file types. Do not submit .pages files as they can cause issues with viewing the application later. The most common file types for reference letters are PDF and Word files (.doc and .docx).

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.