Super (or Global) Administrators can delete users from the system from the Admin tab. Deleting a user will remove their access to their account, but historical data (applications and/or reviews) will remain intact in reports generated from the Reports tab.


If your institution uses Single Sign-On (SSO), any user who loses access to SSO (e.g., leaving the institution, retiring) will also lose access to InfoReady. Administrators do not need to delete these users, but they can (see Steps to Delete an Internal (SSO) User section below).


Accidentally deleted a user? Submit a support ticket to re-activate the account. Any user who has been deleted should not try to re-register for an account.

Steps to Delete an External User


1. Go to the Admin tab.

2. Click Manage Users. 

3. Search and find the the user you'd like to delete: 

  • Their name may show as "--" if the user doesn't have a name in the platform yet. (Top example below).
  • Or you can directly click their name. (Bottom example below).

1. Administration tab highlighted in red outlined box. 2. Blue Manage Users button highlighted in red outlined box. 3. User Name highlighted in red outlined box.

Admin view of searching for and selecting a user


4. Click Delete This User.

4. Delete This User button highlighted in red outlined box on right sidebar.

5. Click Delete to confirm the deletion.

Pop up modal: Delete User - Are you sure you want to delete this user? 5. Yes blue button highlighted in red outlined box.

Steps to Delete an Internal (SSO) User

  • Usually it is best practice to not delete an internal user, or they will have trouble logging into InfoReady in the future. Do not use this method to resolve login issues. Submit a ticket instead.
  • However, if you've confirmed you want to delete the user and they'll never need to access InfoReady again, first follow the same steps 1-4 above to access the user's profile.
  • When you click Delete This User, you will see the modal below.
  • You must type the user's email address in the field within the modal and then click Delete to remove the user.

Delete SSO user modal

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.