Super (or Global) Administrators can delete users from the system from the Admin tab. Deleting a user will remove their access to their account, but historical data (applications and/or reviews) will remain intact in reports generated from the Reports tab.


If your institution uses Single Sign-On (SSO), any user who loses access to SSO (e.g., leaving the institution, retiring) will also lose access to InfoReady. Administrators do not need to delete these users from their system, but they can if they wish.


Accidentally deleted a user? Submit a support ticket to re-activate the account. Any user who has been deleted should not try to re-register for an account.


Steps to Delete a User


1. Go to the Admin tab.

2. Click Manage Users. 

3. Search and find the the user you'd like to delete: 

  • Their name may show as "--" if the user doesn't have a name in the platform yet. (Top example below).
  • Or you can directly click their name. (Bottom example below).

1. Administration tab highlighted in red outlined box. 2. Blue Manage Users button highlighted in red outlined box. 3. User Name highlighted in red outlined box.

Admin view of searching for and selecting a user


Click Delete This User.

4. Delete This User button highlighted in red outlined box on right sidebar.


Click Yes to confirm the deletion.

Pop up modal: Delete User - Are you sure you want to delete this user? 5. Yes blue button highlighted in red outlined box.


Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.