After downloading one or more (i.e., a batch) applications as a PDF and viewing the full packet, users may see a page as shown below. This page appears in the packet as a placeholder document for a file that is cannot be rendered in the combined PDF.


Common Unsupported File Types

  • .zip
  • Audio or Movie files (.mp4, .msg, etc.)
  • HEIC (treated as movie file)


*Note: Current Adobe functionality prevents files of these types from being combined with other PDFs. This is why they are not able to be added to the InfoReady-generated PDF packet.

File issue example with file name outlined in red

Troubleshooting by User Role


Administrators

  • If not clear from the placeholder document, scroll to the Table of Contents (first page) of the packet to determine the problematic file.
  • Request an updated file from the appropriate individual (i.e., applicant for an application file, reference letter writer for a letter).
  • Return to the individual application view and edit the application to replace the file.

Reviewers

Return to the Application and Input screen in InfoReady and download:

  • Application Files - (e.g., budget, CV): On the right side of the screen 

Reviewer view of application files section

  • Reference Letters - Click Show Application Details link and then scroll down to the Reference Letters section:

Reviewer view with Show Application Details outlined in red

Reviewer view with reference letters section visible

  • If you're still unable to view the file, contact the Administrator listed on the Details page, or support@inforeadycorp.com.

Applicants

Download the file separately:

  • Application Files - (e.g., budget, CV): On the right side of the screen
  • Reference Letters - Contact the Administrator listed on the Details page.
  • If you'd like to replace any file, contact the Administrator listed on the Details page.

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.