The information below refers specifically to the initial administrator action of returning the application prior to the Internal Submission Deadline. If instead you need to return the application at a later point in the review process, please view this article: Return for Revisions Routing Step: Overview

If an application has been submitted but an administrator needs the applicant to make edits, they can return the application to the applicant.

Important Notes

• Only applications with status of Submitted can be returned. 
• Once an application has been Accepted, it cannot be returned. At that point, an administrator would need to make edits on the applicant's behalf. (The exception is when a Return for Revisions routing step is utilized in the review process).
• Returning an application puts the application in a draft state for the applicant. They must re-submit before the Internal Submission Deadline.

Steps to Return an Application

• From the Data Grid, click the application title.
• Click the Accept or Return Application button on the right.
• Click the radio button next to Return Application.
• Customize the subject line (if needed) and message.
• Click Send.

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.