Once an application has the status of Accepted, it cannot be returned to the applicant for edits, unless a specific Return for Revisions routing step is integrated into the review process.

Note: This includes applications that are already accepted due to disabling Accept/Return on the Routing Steps page or using Applicant-Driven Routing Steps.

At this point, the administrator has three options:

• Edit the application on behalf of the applicant
• Have the applicant submit a new application
  • If only one application is allowed in the opportunity, the initial submission must be deleted first. 
  • If you need to expedite your deletion sooner than the standard 1-2 business days, submit a support ticket after you submit the delete request. 
• Add in a Return for Revisions routing step, assign a reviewer to that step for that application. Then you can either:
  • Review by proxy to return the application.
  • Prompt the assigned reviewer to return the application.

Have more questions about this topic? Go to the Community Forum to pose the question to other users or submit a support ticket to InfoReady.