At this time, both the comments and ratings are required fields in reviews. This feature has been requested by many other clients and may be available in a future release.

Administrators have taken a few different approaches in conveying information about comments and ratings to reviewers. One approach for comments has been to provide additional instructions in the Routing Steps informing reviewers that they could simply enter "N/A" or "NC" in the comment box if the reviewer has no comments. Similar types of instructions can be provided for ratings. Administrators could instruct reviewers to select any number in the rating scale, or include "0" on the rating scale as the null choice.

Administrators have also gotten creative with the Build My Own Form routing step type, using multiple choice questions as rating scales and text boxes for comments, both of which can be made optional.